FAQ

A VPN, or Virtual Private Network, is a service that encrypts your internet traffic and routes it through a remote server. This makes it appear as if you are connecting to the internet from a different location, which can be useful for a variety of purposes.

Here are some of the benefits of using a VPN:

• Privacy: A VPN can help to protect your privacy by encrypting your internet traffic and hiding your IP address. This can make it more difficult for websites and advertisers to track your online activity.
• Security: A VPN can help to protect your security by encrypting your internet traffic. This can make it more difficult for hackers and other malicious actors to intercept your data.
• Bypassing geo-restrictions: A VPN can help you to bypass geo-restrictions by making it appear as if you are connecting to the internet from a different location. This can be useful for accessing content that is not available in your region.

A VPN, or Virtual Private Network, is a service that encrypts your internet traffic and routes it through a remote server. This makes it appear as if you are connecting to the internet from a different location, which can be useful for a variety of purposes.

Here are some of the benefits of using a VPN:

• Privacy: A VPN can help to protect your privacy by encrypting your internet traffic and hiding your IP address. This can make it more difficult for websites and advertisers to track your online activity.
• Security: A VPN can help to protect your security by encrypting your internet traffic. This can make it more difficult for hackers and other malicious actors to intercept your data.

Bypassing geo-restrictions: A VPN can help you to bypass geo-restrictions by making it appear as if you are connecting to the internet from a different location. This can be useful for accessing content that is not available in your region.

Here are some specific examples of how you can use a VPN:

• Protect your privacy when using public Wi-Fi: Public Wi-Fi networks are often unsecured, which means that your data could be intercepted by hackers or other malicious actors. A VPN can help to protect your data by encrypting it before it is sent over the network.
• Access blocked websites: Some websites are blocked in certain countries or regions. A VPN can help you to bypass these restrictions by making it appear as if you are connecting to the internet from a different location.

Secure your online communications: A VPN can help to secure your online communications by encrypting them. This can make it more difficult for hackers to intercept your emails, chat messages, and other online communications.

If you’re new to VPNs, we recommend starting with our free trial. This will give you 24 hours to test out our service and see if it’s right for you.

To get started:

1. Go to our webpage and sign up for a free trial.
2. Download and install the VPN app on your device.
3. Open the app and sign in with your account credentials.
4. Connect to a VPN server.
5. Start browsing the internet securely!

If you’re happy with our service, you can purchase a subscription at any time. We offer a variety of plans to fit your needs.

Before making a purchase, you have the opportunity to test the functionality of our service with a free 24-hour VPN trial period.

We want to emphasize that if for any reason you are unable to access the trial period, please reach out to support.

If you are already our client and find our service unsuitable, we offer a money-back guarantee within 7 days of purchase.

We are confident in the quality of our service, and you can trust us.

Every service has its own set of rules, and we’re no exception. Just follow our service’s rules, and you won’t encounter any issues. 

Understanding Our Terms of Service

Every service has its terms of service, and ours are no different. These terms outline the rules that help keep our platform secure and enjoyable for everyone. Following them ensures a smooth experience for you and other users.

What happens if you violate the Terms of Service?

In most cases, if there’s a minor violation, we’ll try to contact you and resolve the issue. This could involve a friendly reminder or a request to adjust your behavior.

For more serious violations, we may take stricter action, including:

• Account suspension or termination: In cases of severe or repeated violations, your account access may be suspended or terminated.
• Limitation of service: We may restrict your ability to use certain features of the service.

Where can I find the Terms of Service?

Our Terms of Service are easily accessible. You can find them on our website by clicking the link in the footer or during the signup process.

Trust is a crucial factor when choosing a VPN service. It’s natural to wonder if you can trust us with your privacy and security.

We understand your concerns and want to assure you that we take your trust very seriously. Here are a few things to consider:

• We’ve been in business since 2015. Over the years, we’ve built a strong reputation for reliability and trustworthiness.
• We have a strict no-logs policy. We don’t track or store your online activity, so you can be sure your privacy is protected.
• We use the strongest security protocols available. Our VPN encrypts your traffic with military-grade encryption, making it virtually impossible for anyone to intercept your data.
• We’re committed to transparency. We’re open about our policies and practices, and we’re always happy to answer your questions.

We believe that trust is earned, and we’re committed to earning your trust every day. If you have any questions or concerns, please don’t hesitate to contact us.

Here are some additional tips for choosing a trustworthy VPN service:

• Do your research. Read reviews and compare different services before making a decision.
• Look for a service with a strong no-logs policy. This will ensure your privacy is protected.
• Choose a service with strong security features. Make sure the VPN uses military-grade encryption and other security measures to protect your data.
• Consider the company’s reputation. Look for a service with a long history of reliability and trustworthiness.

To extend your access code, simply log in to your account, select the duration for which you wish to renew your account, and proceed with the payment. It’s as simple as that!

If you’ve misplaced your access code, don’t worry. Simply reach out to our customer support team or chat with a consultant on our website. Make sure to provide the email address associated with your previous purchase, and we’ll assist you in recovering your access.

When you connect to our VPN service, you’ll have access to a shared pool of servers, each with a common IP address used by all users. However, by purchasing the Personal IP Address service, you’ll receive a unique address that is exclusively yours for the duration of your subscription, with the option to renew.

After purchasing the VPN subscription along with a Personal IP Address, simply contact our support team with your access code and specify the server where you’d like to connect your personal IP address.

Benefits

• Enables you to set up video surveillance, create a website (subject to administration approval), or open a port.
• Useful for gaming purposes, where access is restricted to a specific IP address—yours.
• Facilitates registration on payment systems like PayPal, Webmoney, Qiwi, etc., which require login from a single IP address.
• Allows for posting ads on popular trading platforms like Avito, OLX, Prom, and others.

Conditions

• The Personal IP Address service cannot be purchased separately from the VPN service; it’s only available as a bundle.
• The minimum rental period for the address is one month, but if you need the IP address(es) for a longer duration, opt for a different tariff with an extended period.

Can I Purchase the Personal IP Address Service for Just One Month If I’ve Bought a One-Year Subscription?

Unfortunately, no. You can only purchase the Personal IP Address service for the remaining duration of your code, with the option to extend it.

Can I Replace or Get a Refund for the IP Address If It Doesn’t Suit Me?

According to our refund policy, refunds are not available for the Personal IP Address service. Since the addresses are specifically acquired for you from the provider at full cost, replacements are only possible on the first day of purchase or on the renewal day.

Why Do IP Address Prices Vary?

The pricing is set by the provider, and unfortunately, we cannot control this process.

If you have any further questions, feel free to reach out to us or consult with our website consultant.

Service Usage Instructions: VPN, General Questions

Answers to the Most Common User Queries > What is a Personal IP Address and Why Do I Need One? for VPN service users.

Still have questions? Contact us.

Activation of the access code and time tracking begin from the moment you log into your personal account. After this, it’s not possible to freeze or pause your subscription.