Privacy Policy
Welcome👋
We're here to explain how we handle your data.
Important: Text in bold (including this) serves as an explanation of boring and complex legal terms.
We care about the privacy of your data and take measures to protect it. In this Privacy Policy, we'll explain what information we collect about you and for what purpose, what we do with this information, and how we process it. We'll also tell you about the choices you have regarding this information.
This Privacy Policy applies to:
- ALTVPN services ("Services" or "ALTVPN");
- ALTVPN content ("Content"), which includes the ALTVPN website ("Site").
WITH YOUR PERMISSION Device Identifier. This information is necessary to provide you with a subscription to use our Service if you want to use the Service on multiple devices.
If you permit, we will collect your device identifier to track the devices you connect to your account.👋
WITHOUT YOUR PERMISSION Anonymous VPN connection diagnostics and failure reports:
- Diagnostic information about whether and how a VPN connection attempt failed;
- Speed testing data;
We collect some technical data (failure and speed information). We need this to make ALTVPN more stable.✅
Information associated with the email address of your account.
This information is necessary to provide you with a subscription to use our Service when you decide to register via email.
We collect your email IF you register to use the service with it. For obvious reasons👌
Successful connection (information about whether you successfully established a VPN connection on a specific day (but not at a specific time of day), to which VPN server (but not to your assigned outgoing IP address), and from which country/ISP (but not your source IP address)). This information helps us provide technical support, such as identifying connection issues, providing usage advice for our Service depending on the country, and identifying and resolving network issues for our engineers.
Summary (minimal usage statistics). This information helps us maintain the quality of our Service.
We collect anonymized information about your VPN connection (e.g., whether it was successful, which VPN server you connected to, when, and from which country)⚙️
Device-specific information, such as operating system version, language, device model. This information allows you to use multiple devices for the Services, enables us to differentiate devices, and manage device management.
Your country (by IP). This information is necessary to provide you with the most suitable VPN settings. We do not collect or store your IP address.
We do not store your IP, but we look at it to gather your country for providing personalized settings.🤩
Log-Free Policy and Respect for Your Privacy
We guarantee a strict no-log policy for our Services, meaning that our Service is provided by an automatic process, and your actions when using it are not tracked, recorded, logged, stored, or transmitted to any third party. We do not store connection timestamps, session information, used bandwidth, traffic logs, IP addresses, or any other data.
We have a strict no-log policy—we do not collect, store, or transmit ANY information about what you do online.
We have designed our Service to categorically exclude the storage of sensitive data. We may know that you used ALTVPN, but we will never know how you used our Service. We stand by our firm commitment to your privacy, having no data related to user online activity.
Collection of Information from Children
ALTVPN does not collect personal information from children under 13 years of age. If we discover that we have collected personal information about a child under 13, we will take reasonable steps to delete this information from our systems. If you are under 13, please do not provide any personal information through the Service or Content. We urge parents and legal guardians to monitor their children's internet usage and help ensure compliance with this Policy by instructing their children never to provide personal information through the Service or Content without their permission.
If we learn that we have collected data about a person under 13, we will remove it from our servers.
Cookie Policy
ALTVPN uses cookies and similar technologies on our Service and/or Content, which help us collect other information. The Service or Content may also include cookies and similar technologies from third parties, which may collect other information about you through the Site and Services. Specifically for Services, we use third-party cookies with your permission using the following services: CloudFlare, Google Analytics, Google AdSense, Google AdWords, Google Ads Optimization, Facebook. For more information about their use, please visit the respective websites.
We use them for marketing purposes. For more information, please refer to our Cookie Policy.
Storage of Information Related to Your Communication with Us
We keep records of all correspondence, questions, complaints, or compliments you send us through our Service or Content, along with our response. Depending on how you contact us, we may collect your email address and any additional information you provide to us. Having a complete correspondence allows our staff to provide the highest quality customer service.
We collect and store all correspondence (chats, emails, etc.) between you and us to provide quality support.🤝
Links
Our Site may contain links to third-party websites and from them. If you follow a link to any of these websites, please note that these websites and any services accessible through them have their own statements or privacy policies, and we are not responsible for these statements or policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please review these policies before providing any personal data on these websites or using these services.
Our applications and websites may contain links to other places on the internet. Their Privacy Policy governs your data after going there.
Our Site may also use or offer services or services from third parties (including Developer Content). Information collected by third parties, which may include things like location data or contact information, is governed by their respective privacy policies. We recommend that you read the privacy policies of all such third parties and application developers.
Storage and Transmission of Data
Information provided by us will be transmitted, processed, and stored on servers located in data centers in the United States of America and the European Union. Data stored and processed by ALTVPN may sometimes be transferred between these zones (in a secure manner). By placing or transmitting any information through our Service and/or Content, you agree that such information, including personal data, will be stored and made available in the United States of America and the European Union.
We store the collected information on our servers in the USA and EU. If we need to move it, we will do so securely.
Data Retention Period
As a general rule, we keep your data as long as you are a customer, and we delete your information within 30 days after termination of the Terms of Use or upon a written request. You can delete your personal data from ALTVPN at any time by sending us a corresponding request to: support@altvpn.com. However, we may retain some of your personal data for as long as reasonably necessary for our legitimate business interests or other purposes required by law, including fraud detection and prevention, and compliance with our legal obligations, including tax, legal reports, and audits.
If we decide to part ways, we will delete your data within 30 days or earlier if you request us to do so. However, we may retain some data if it is really necessary.
Guarantees
When you provide us with personal information, we take steps to ensure that it is processed securely. Non-sensitive information (such as your email address, etc.) is transmitted over the Internet in a regular way and can never be guaranteed 100% secure. As a result, although we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Upon receiving your information, we make every effort to ensure its security on our systems.
We use standard encryption to protect your data during transmission. This is commonly referred to as Transport Layer Security ("TLS") or Secure Socket Layer ("SSL").
Once we receive your information, we protect it on our servers using a combination of technical, physical, and logical security measures. We recommend that you take appropriate steps to protect all computing devices you use in connection with our Service and/or Content.
We take the security of your data very seriously and work to protect your data from loss, misuse, and unauthorized access or disclosure.
All employees and officials handling relevant data are aware of this policy and have been trained in the proper collection, processing, storage, and deletion of data.
We encrypt your data. However, we cannot guarantee 100% security for some things, such as emails, which are usually sent without encryption.
Data Breaches
All breaches will be reported to the relevant supervisory authority within 72 hours if the data was anonymized or encrypted or if it presents a particularly high risk.
Violations of this policy by our employees, contractors, officials will be dealt with in accordance with ALTVPN's conflict resolution and disciplinary policy and may result in disciplinary action.
If we become aware of a security breach, we may attempt to notify you and provide information about protective measures, if possible, by the email address you provided to us or by posting a notice on the Site.
We hope this never happens, but if there is a security breach with your information, we will notify you and tell you what to do next.