If your IP address did not change after connecting, close the OpenVPN GUI application and run it as administrator by right-clicking on it.
To always run the program as administrator:
- Right-click on the OpenVPN GUI shortcut.
- Select Properties from the menu.
- Go to the Compatibility tab.
- Check the box next to Run this program as an administrator.
- Click OK to save your changes.
If this solution does not work for you, you should send us your connection log:
- Right-click on the OpenVPN icon in the tray (next to the clock).
- Select the server you are trying to connect to.
- Click Show Log (or View Log).
- Copy the log and send it to us.
- Currently, the solution to this problem is fixed in our own developed program for Windows.
Here are some additional tips:
- Make sure you have a stable internet connection.
- Check if your firewall is blocking the VPN connection.
- Try restarting your device.
If you still have problems, contact our support team.
